t988 Privacy Policy
At t988, we take the privacy of every player seriously. This Privacy Policy explains exactly what personal data we collect when you use the t988 platform, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have over your own information.
Our Core Privacy Principles
Before getting into the legal detail, here is a plain-language summary of how t988 approaches the handling of your personal information.
t988 does not collect personal data for the sake of it. Every piece of information we gather has a specific, legitimate purpose — whether that is verifying your identity, processing your GCash withdrawal, or improving platform performance for Filipino players.
Your personal information is never sold, rented, or traded to third-party marketers. t988 shares data only with trusted service providers who are contractually bound to handle it securely and exclusively for the purposes we define.
t988 uses industry-standard encryption, secure server infrastructure, and strict internal access controls to protect your data from unauthorised access, disclosure, alteration, or destruction at every stage of processing.
You have meaningful rights over your personal data, including the right to access, correct, and request deletion of your information. t988 makes it straightforward to exercise these rights by contacting our support team at any time.
This Privacy Policy is written in clear, accessible language so you always know what is happening with your data. We will notify you of any material changes to this policy before they take effect, giving you the opportunity to review them.
t988 processes personal data in compliance with applicable Philippine data protection regulations. Our practices are designed to meet the standards expected of a responsible, licensed online gaming operator serving Filipino players.
- 1. Who We Are
- 2. Data We Collect
- 3. How We Collect Data
- 4. How We Use Your Data
- 5. Legal Basis for Processing
- 6. Sharing Your Data
- 7. Cookies & Tracking
- 8. Data Retention
- 9. Data Security
- 10. Your Rights
- 11. Minors & Age Verification
- 12. Cross-Border Transfers
- 13. Changes to This Policy
- 14. Contact & Complaints
This Privacy Policy is issued by t988, the operator of the online casino and sports betting platform accessible at t988.app. References to "t988", "we", "us", or "our" throughout this document refer to the t988 platform and its authorised operators, affiliates, and data processors acting on its behalf.
t988 acts as the data controller in respect of all personal information collected from players, visitors, and users of the t988 platform. As data controller, t988 determines the purposes for which and the manner in which personal data is processed. Where t988 engages third-party service providers to process data on its behalf, those parties act as data processors under written contractual obligations.
If you have any questions about how t988 handles your personal data, you can reach our support team at any time via the live chat facility on the platform or by emailing [email protected].
t988 collects the following categories of personal data from players and platform visitors. We collect only the minimum data necessary to provide our services safely, lawfully, and effectively.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number, ID document images | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, mobile number, city/region (e.g. Manila, Cebu, Davao) | Account communications, support, notifications |
| Financial Data | GCash number, Maya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposits, withdrawals, fraud prevention, AML compliance |
| Gaming Activity | Game logs, bet history, wagering patterns, session durations, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Customer support, quality assurance, dispute records |
| Preference Data | Language settings, notification preferences, marketing opt-in status | Personalisation, marketing (where consented) |
Note: t988 does not collect sensitive personal data such as health information, political opinions, or biometric data, except where identity document images are submitted as part of mandatory KYC verification. Such images are treated with the highest level of data protection.
t988 collects personal data through several channels, depending on how you interact with the platform:
- Direct submission: Information you provide when creating your t988 account, completing identity verification, making deposits or withdrawals, contacting support, or updating your account profile.
- Automated collection: Technical data collected automatically when you visit t988.app, including IP address, browser type, device identifiers, and session activity logs, via cookies and similar tracking technologies.
- Payment providers: Transaction confirmation data received from GCash, Maya, BPI, BDO, Metrobank, and other payment processors when you initiate financial transactions on the platform.
- Identity verification partners: Data returned by third-party KYC and document verification services engaged by t988 to confirm the authenticity of identity documents submitted during account verification.
- Platform activity: Game play records, betting history, bonus activity, and session logs generated automatically as you use the t988 platform.
t988 uses your personal data for the following purposes, each of which has a defined legal basis described in Section 5:
- Account creation and management: To register your t988 account, verify your identity, maintain your account settings, and communicate account-related information.
- Service delivery: To enable you to access and use all features of the t988 platform, including casino games, sports betting markets, bingo rooms, and live dealer services.
- Financial processing: To process deposits and withdrawals via your chosen payment method, reconcile transactions, and maintain accurate financial records.
- Legal and regulatory compliance: To meet obligations under anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and any applicable gaming regulatory directives.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal conduct on the platform.
- Responsible gaming: To monitor gameplay patterns for indicators of problem gambling behaviour and to administer deposit limits, cooling-off periods, and self-exclusion requests.
- Customer support: To respond to your queries, resolve disputes, investigate complaints, and improve our support service quality.
- Platform improvement: To analyse usage patterns, diagnose technical issues, test new features, and enhance the overall t988 player experience.
- Marketing communications: To send you promotional offers, bonus notifications, and platform news — but only where you have provided your explicit consent to receive such communications. You may withdraw consent at any time.
t988 processes your personal data only where a valid legal basis exists for doing so. The applicable legal bases are as follows:
- Contractual necessity: Processing required to fulfil the terms of your t988 player account agreement, including account registration, transaction processing, and service delivery.
- Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, tax reporting, and regulatory directives issued by competent authorities.
- Legitimate interests: Processing carried out for t988's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and business analytics, where such interests are not overridden by your rights and freedoms.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
t988 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data only in the following limited circumstances:
- Payment processors: Financial transaction data is shared with GCash, Maya, BPI, BDO, Metrobank, and other payment service providers strictly to process your deposits and withdrawals.
- Identity verification providers: Identity document data is shared with third-party KYC service providers engaged to verify the authenticity of documents submitted during account verification. These providers are contractually bound to process data only for this purpose.
- Game content providers: Limited technical data (such as player session identifiers) may be shared with licensed game studios and live dealer operators whose content is integrated into the t988 platform, solely for the purpose of game delivery and integrity.
- Regulatory and law enforcement authorities: t988 may be required by law or court order to disclose personal data to regulators, law enforcement agencies, or other government bodies. t988 will comply with lawful requests while seeking to protect player privacy to the extent permitted.
- Fraud prevention and security networks: Anonymised or pseudonymised data may be shared with industry fraud prevention networks to identify and block fraudulent or abusive activity patterns.
- Professional advisers: t988's legal, financial, and security advisers may access personal data where strictly necessary to provide professional services, subject to professional confidentiality obligations.
Third-Party Contracts: All third parties who process personal data on behalf of t988 are required to enter into data processing agreements that bind them to process data only as instructed, maintain appropriate security measures, and not retain data beyond the agreed purpose.
t988 uses cookies and similar tracking technologies on the t988.app platform. A cookie is a small text file placed on your device when you visit a website. t988 uses the following categories of cookies:
- Strictly necessary cookies: Essential for the operation of the t988 platform, including maintaining your login session, remembering your language preferences, and ensuring security features function correctly. These cookies cannot be disabled without affecting platform functionality.
- Performance and analytics cookies: Used to collect anonymised data about how visitors use the t988 platform, which pages are most visited, and where errors occur. This data helps us improve the platform for all players. These cookies are only placed with your consent.
- Functional cookies: Used to remember your preferences and personalise your t988 experience, such as your preferred games category or responsible gaming settings. Placed with your consent.
- Marketing cookies: Used to deliver relevant promotional content to you on and off the t988 platform, based on your interests and activity. These are placed only with your explicit consent and may be withdrawn at any time.
You can manage your cookie preferences through the cookie settings panel available on the t988 platform. Withdrawing consent for non-essential cookies will not affect your ability to access and use core platform features.
t988 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:
- Active account data: Retained for the duration of your active t988 account relationship.
- Identity verification documents: Retained for a minimum of five (5) years following account closure, in line with anti-money laundering regulatory requirements applicable to online gaming operators.
- Financial transaction records: Retained for a minimum of five (5) years following the date of transaction, for regulatory compliance and dispute resolution purposes.
- Game activity logs: Retained for a minimum of three (3) years following the recorded activity, to support dispute resolution and responsible gaming monitoring obligations.
- Customer support communications: Retained for two (2) years following the resolution of the relevant support interaction, unless the matter involves an ongoing dispute or legal proceeding.
- Marketing consent records: Retained for as long as you remain a t988 account holder, or until you withdraw consent, whichever comes first.
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised, unless its continued retention is required by a specific legal obligation or ongoing proceedings.
t988 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security measures include:
- Encryption in transit: All data transmitted between your device and the t988 platform is protected using TLS (Transport Layer Security) encryption, the same standard used by banks and financial institutions worldwide.
- Encryption at rest: Sensitive data stored on t988 servers — including identity documents and financial information — is encrypted using strong cryptographic algorithms.
- Access controls: Strict role-based access controls ensure that t988 staff can access personal data only to the extent necessary for their specific job function. All internal access to sensitive data is logged and audited.
- Two-factor authentication: t988 supports and encourages the use of two-factor authentication (2FA) on player accounts to provide an additional layer of security beyond username and password.
- Security monitoring: t988 operates continuous security monitoring systems to detect and respond to potential threats, unusual access patterns, and attempted breaches in real time.
While t988 takes every reasonable precaution to secure your data, no system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, t988 will notify affected players and relevant authorities in accordance with applicable legal requirements.
Your Data Rights
As a t988 player, you have a number of rights over your personal data. Here is what you are entitled to and how to exercise each right.
You can request a copy of all personal data t988 holds about you at any time. We will provide this information within 30 days of a verified request, free of charge for a first request.
If any personal data t988 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update certain details directly through your account settings.
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing was unlawful. Note that legal retention obligations may limit erasure in some cases.
You have the right to request that t988 restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified by our team.
Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format for transfer to another service provider.
You have the right to object to t988 processing your data based on legitimate interests, including for direct marketing purposes. Once you object to marketing, t988 will stop sending you promotional communications immediately.
t988 strictly prohibits the use of its platform by anyone under the age of 21. This is a firm requirement under applicable Philippine regulations governing casino-style online gaming. t988 does not knowingly collect or process personal data belonging to individuals under 21 years of age.
Age verification is conducted as part of the t988 account registration and KYC process. Where t988 discovers or has reason to believe that a registered account belongs to a person under 21 years of age, the account will be suspended immediately, a full investigation will be conducted, and the account will be permanently closed. Any funds held in such an account, including deposits and winnings, may be forfeited pending investigation.
Parents and Guardians: If you believe a minor has created a t988 account or accessed the platform without authorisation, please contact our support team immediately via live chat or email so we can take prompt action.
t988 operates with the Philippines as its primary market. Some of our service providers — including technology infrastructure partners, KYC verification providers, and game content studios — may be located outside the Philippines. Where personal data is transferred to service providers in other jurisdictions, t988 ensures that such transfers are protected by appropriate contractual safeguards, including data processing agreements that impose obligations equivalent to those required under applicable Philippine data protection law.
By using the t988 platform, you acknowledge that your personal data may be processed in jurisdictions outside the Philippines as described above. t988 takes all reasonable steps to ensure that your data receives an equivalent level of protection in any jurisdiction to which it is transferred.
t988 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material — meaning they significantly affect your rights or how your data is used — t988 will provide advance notice via email to your registered address or via a prominent notification on the t988 platform before the changes take effect.
Minor updates, such as corrections of typographical errors or clarifications that do not alter the substance of the policy, may be made without advance notice. The effective date shown at the top of this page will always reflect when the current version came into force. We encourage you to review this Privacy Policy periodically to stay informed about how t988 protects your information.
If you wish to exercise any of your data rights, have a question about how t988 handles your personal information, or want to raise a concern or complaint about our data practices, please contact us through the following channels:
- Live Chat: Available 24/7 via the chat widget on the t988 platform. The fastest way to reach our support team for any privacy-related query.
- Email: Send your privacy request or complaint to [email protected]. Please include your registered account username and a clear description of your request to help us respond as efficiently as possible.
t988 will respond to all verified data rights requests within thirty (30) calendar days of receipt. Where a request is particularly complex or involves a large volume of data, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.
Right to Escalate: If you are not satisfied with t988's response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction. t988 will cooperate fully with any lawful regulatory inquiry.
Play with Confidence at t988
Your privacy and security are built into everything we do at t988. Join thousands of Filipino players who trust t988 for a safe, fair, and premium online gaming experience.